Shipping policy

Shipping Policy

At Alyra Watches, we aim to process and deliver your orders safely and efficiently. Orders are shipped through Leopards Courier and other delivery partners where necessary.

1. Order Processing

Orders are normally processed and prepared for dispatch after confirmation.

Processing time may vary depending on order volume, product availability, weekends, public holidays, and other circumstances.

Once your order has been dispatched, you will receive the available shipment/tracking information so you can follow the delivery status.

2. Delivery Partner

Alyra Watches primarily uses Leopards Courier for order delivery.

Once an order is handed over to the courier, delivery is handled by the courier according to its delivery procedures and service coverage.

3. Delivery Time

Estimated delivery time may vary depending on your location and courier operations.

Delivery may generally take approximately 2–5 working days after dispatch, depending on the destination.

Remote areas may require additional delivery time.

These delivery times are estimates and are not guaranteed.

4. Delivery Areas

Alyra Watches currently delivers orders within Pakistan, subject to courier service availability at the customer's location.

If Leopards Courier does not provide service to a particular location, we may use another suitable courier or contact the customer regarding an alternative delivery arrangement.

5. Shipping Charges

Applicable shipping charges will be displayed or communicated during the ordering process.

Shipping charges may vary depending on the order, delivery location, promotional offers, or courier charges.

Any free-shipping offer will be subject to the terms stated in the relevant promotion.

6. Cash on Delivery (COD)

Where Cash on Delivery is available, customers can pay the order amount directly to the courier upon delivery.

Please ensure that someone is available at the provided delivery address to receive and pay for the order.

Customers are expected to accept genuine orders placed under their name and contact information.

Repeated refusal of COD orders or placing fraudulent orders may result in restrictions on future COD purchases.

7. Accurate Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • Active phone number

  • City/area

  • Any other information required for successful delivery

Alyra Watches is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you realize that your delivery information is incorrect, contact us as soon as possible. We will try to update the information before dispatch where possible.

8. Delivery Attempts

The courier may make delivery attempts using the contact information and address provided with the order.

If the customer is unavailable, unreachable, provides an incorrect address, or refuses to accept the parcel, the order may be returned to Alyra Watches.

Any additional delivery or re-shipping arrangements may be subject to additional charges.

9. Delayed Deliveries

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Road closures

  • Security or transportation issues

  • Incorrect customer information

  • High delivery volumes

  • Other unforeseen circumstances

Alyra Watches will make reasonable efforts to assist customers with delayed shipments but cannot guarantee a specific delivery date.

10. Lost or Damaged Packages

If a package appears to be damaged when delivered, customers should document the condition of the package and contact Alyra Watches as soon as possible.

If a shipment is reported as lost or damaged while in transit, Alyra Watches may coordinate with the courier to investigate the shipment.

Where appropriate, a resolution will be provided after the courier investigation and confirmation of the circumstances.

11. Tracking

Where tracking is available, customers may use the tracking information provided by Alyra Watches to monitor their shipment.

Tracking information may take some time to update after the parcel has been handed over to the courier.

12. Contact Us

If you have questions about your shipment or delivery, please contact us:

Alyra Watches
Website: alyrawatches.com
Email: alyrawatches@gmail.com

Please provide your order number when contacting us about an existing order.