Refund policy

No Return & Exchange Policy

At Alyra Watches, we carefully inspect every watch before dispatch to ensure that you receive your order in excellent condition. Due to the nature of our products, all sales are final and we do not accept returns.

1. No Returns

Once an order has been delivered, we do not accept returns or provide refunds simply because the customer has changed their mind, ordered the wrong product, selected the wrong size/color, or no longer wants the item.

Please carefully review your order details before completing your purchase.

2. Damaged or Incorrect Items

If you receive a watch that is:

  • Damaged during delivery

  • Defective upon arrival

  • Different from the product you ordered

  • Missing any item included in your order

please contact us within 24 hours of delivery.

To help us resolve the issue, you may be required to provide:

  • Your order number

  • Clear photos/videos of the received product

  • Photos/videos of the packaging and shipping label

  • A description of the issue

After reviewing your claim, Alyra Watches may, at its discretion, offer a replacement or another suitable resolution if the issue is confirmed to be our responsibility.

3. Conditions for Replacement

If a replacement is approved:

  • The watch must be unused and in its original condition.

  • Original packaging, tags, accessories, and other included items should be retained.

  • Any damage caused by misuse, accident, improper handling, water exposure, unauthorized repairs, or normal wear and tear is not eligible for replacement.

  • Approval must be obtained from Alyra Watches before sending any item back.

4. Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to our No Return Policy.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Alyra Watches is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

6. Unboxing Recommendation

For your protection, we strongly recommend recording a continuous unboxing video when opening your package. This may be requested as evidence in the event of a damage, missing-item, or incorrect-item claim.

7. Contact Us

If you have received a damaged, defective, or incorrect item, please contact Alyra Watches as soon as possible with your order details and supporting evidence.

Alyra Watches
Website: alyrawatches.com
Email: alyrawatches@gmail.com

By placing an order with Alyra Watches, you acknowledge and agree to the terms of this No Return & Exchange Policy.